Return Policy & Guarantee

14-day right of return

Under EU consumer-protection law (the right of withdrawal, droit de rétractation) you have 14 days from receiving your order to return your purchase without giving a reason and receive a full refund.

Return conditions

• Request window — 14 days from the date you receive the parcel.
• The piece must be in its original condition: no signs of use or damage, complete.
• Because almost every piece is one of one, an exchange is arranged individually.

How to return

• 1. Message us on Telegram within 14 days and include your order number (the № on the card).
• 2. We confirm the return and send you the return address.
• 3. Pack the piece securely and ship it with a tracking number.
• 4. Once we receive and check the piece, we issue your refund.

Return shipping cost

For a change-of-mind return, the buyer pays the return shipping. If an item arrives defective, is damaged in transit, is the wrong item, or never arrives, the return and reshipping are entirely at our expense.

Defective, damaged or wrong item

If a piece arrives with a manufacturing defect, is damaged in delivery, or does not match its description, tell us within 14 days and attach photos. We will replace, repair or fully refund it — including shipping — at your choice, free of charge.

Delivery guarantee

Every parcel ships with a tracking number and insurance. If the parcel is lost or fails to arrive through our fault or the carrier's, we re-ship the item or refund the full amount.

Authenticity & quality guarantee

We stand behind the authenticity of the stated material and the quality of the handwork. This guarantee also applies to commissioned (made-to-order) pieces.

Refund timeframe

Funds are returned via the original payment method within 14 days of our receiving the returned piece — typically within 3–10 business days.

Made-to-order pieces

Custom (commissioned) pieces made to your specifications are not returnable for a change of mind — permitted under EU law for goods made to individual order. The quality and authenticity guarantee applies to them in full.

Contact

Seller: Rosary Corporation (Sergey Baga, France). For any return question, message us on Telegram @SERGEY_CORSICA — include your order number and describe the situation. We are responsive and resolve things fairly.